![]() This is a gorgeous resort! The place is kept immaculately clean and well-maintained by very friendly staff. Food quality was a huge negative as well as the language barrier. The greater at the preferred club pool(cant remember his name) was so nice and pleasant which put us in a good mood. The people and workers were great especially Wolfan and Marcelo. We requested one in English which they said they would bring up but we never got it, which wasn't a big deal cause any questions we had our butler Wolfan would answer for us. Our room had all of our welcome information including menus in German. For the most part the staff was very nice but sometimes took a long time for requests. You dont get top shelf like they said unless you specifically request. My boyfriend has a severe tree nut allergy which was hard to explain because of the language barrier, but our butler Wolfan gave us a card that translated his allergy to give to the people at the restaurants. We did have a good breakfast at the carnival buffet at the neighboring resort. My boyfriends was very rare, like almost still breathing rare, so he didn't eat it. My ribeye was okay, had better at outback. When we arrived we were given a menu that was very confusing and not translated well, like under beef it said a marinated chicken breast, but we never got to order off that menu, they just brough us whatever they wanted, which was ribeye, not chicken breast like on the menu they handed us. At the seaside grill our butler set us up a reservation for the special menu. Because we were part of the preferred club we were able to have "special menus" at the restaurants. There is 24 hour room service which is nice, but the only safe thing to eat there is the nachos. The last night I started to feel sick as well and had nausea and diarrhea which continued for 2 days when I got home. We heard similar stories from other people we encountered during our stay. He had to see the doctor there and be put on antibiotics and antinausea medication because he had severe vomiting and diarrhea for the first 3 nights of our 5 night stay. He had to run out in the middle of dinner one night. Then he got sick after everything he ate the next day too. My boyfriend ended up getting sick after eating at the Italian restaurant the first night. Even the basic things like pizza/pasta was not good. I know the food/culture is different, but it was hard to find a good meal. My biggest complaint was the restaurants and food quality. We paid extra to have a cabana on the beach our last night which came with a butler and food/drink service. We spent most of our time by the preferred club pool. The pools were very nice, especially if you were part of the preferred club because u had access to a more private pool with cabanas. The tub on the balcony was a nice touch, although we could never get it to work right, but our butler Wolfan would fill it for us at night with bubbles and rose petals which was awesome. The balcony was nice and the view was beautiful at especially at night when everything was lit up, although our room was facing the pool to the other resort so we can see and hear kids swimming/playing, and we stayed at secrets because we wanted an adults only resort. There was hair and pills on the floor from the previous guests.The shower was terrible and had mildew buildup. The room was okay, a little outdated and not very clean. We stayed in a preferred club junior suite pool view room. My boyfriend ended up getting sick after eating at the Italian restaurant. ![]() ![]() ![]()
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